Information About Fees

When you sign up for SenseAware Single Journey, your Terms of Use will require you to agree to the following fees.

Late Fee

If Customer fails to return the Device(s) within 24 hours after delivery to the shipment destination, the following late fees will be assessed by FedEx and paid by Customer:

  • $10.00 per day per device, up to a maximum of 14 days. Late fees will begin if no return shipment scan is shown on the device as of 24 (twenty-four) hours after the shipment delivery, or the 7th day of service, whichever is sooner. After 14 days, the device(s) will be considered lost, at which time any late fees incurred will be applied to the device replacement fee.
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Device Replacement Fee

If a Device is not returned to FedEx within 14 days, or if the Device is returned damaged or functionally impaired, FedEx will charge Customer’s account, and Customer agrees to pay $350.00 per Device as the full replacement value. The 14-day clause does not apply if the Device is tendered to FedEx in the first 7 days following the shipment delivery.

Probe Replacement Fee

If the probe for a refrigerated, dry ice, or cryogenic shipment is not returned to FedEx within 14 days, or if the probe is returned damaged or functionally impaired, FedEx will charge Customer’s account. Customer agrees to pay the following replacement fee based on the type of probe supplied:

  • Refrigerated probe, $110
  • Dry Ice probe, $130
  • Cryogenic probe, $175

Journey Date Change Fee

Once the Device is programmed, Customer agrees to pay FedEx the following Journey Change Fee(s) if Customer requests a change to the originally scheduled origin departure date.

If the revised departure date is scheduled for:

  • No later than 2 days from original departure date: Journey Change Fee is waived.
  • Later than 2 days from the original departure date: Journey Change Fee is $10.00 per day, up to a maximum of 14 days.
  • If the revised departure date is scheduled for later than 16 days from the original departure date: Customer agrees to return the Device and arrange a new Journey for any Services to be provided.